1. Introduction
This Privacy Policy explains how IndusTrack ("IndusTrack," "we," "us," or "our") collects, uses, and shares information when you visit industrack.com or use the IndusTrack platform (together, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy.
2. Information We Collect
Information You Provide
We collect information you provide directly when you:
- Create an account or start a free trial (name, email, company, phone number, password)
- Subscribe to a paid plan (billing details, processed by our payment provider)
- Contact support, request a demo, or fill out a form on our website
- Upload data into the Service (customer records, jobs, equipment, photos, technician details, etc.)
Information We Collect Automatically
When you use the Service, we automatically collect:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent, click activity)
- Location information from mobile devices, when you allow it, to support field service workflows
- Cookies and similar technologies (see Cookies section below)
3. How We Use Information
We use the information we collect to:
- Provide, operate, and improve the Service
- Authenticate users and protect accounts
- Process payments and manage subscriptions
- Respond to support requests and communicate with you
- Send service updates, product announcements, and marketing communications (you can opt out at any time)
- Analyze how the Service is used so we can improve features and performance
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
4. How We Share Information
We do not sell your personal information. We share information only in these situations:
- Service providers: with vendors who help us operate the Service (hosting, payment processing, email delivery, analytics, customer support tools), under agreements that require them to protect your data.
- Within your organization: data uploaded to your account is accessible to other users in your organization based on the permissions your administrator sets.
- Legal reasons: when required by law, subpoena, or to protect the rights, property, or safety of IndusTrack, our users, or others.
- Business transfers: if IndusTrack is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings. Disabling some cookies may affect how the Service works for you.
6. Data Retention
We retain your information for as long as your account is active and as needed to provide the Service. After account termination, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, enforce our agreements, and for backup and audit purposes.
7. Security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest where appropriate. No system is completely secure, however, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to or restrict certain processing
- Receive a portable copy of your information
- Opt out of marketing emails (use the unsubscribe link or contact us)
To make a request, email us at privacy@industrack.com. We will respond within the time required by applicable law.
9. International Users
IndusTrack is based in the United States, and the information we collect is processed in the United States. If you access the Service from outside the United States, you consent to the transfer and processing of your information in the United States.
10. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. The "Last updated" date at the top of this page shows when the policy was most recently revised.
12. Contact Us
Questions about this Privacy Policy or our privacy practices? Contact us at privacy@industrack.com.